Refund Policy
Hassle-Free Returns & Exchanges for Your Peace of Mind
At Unwind Leather, your satisfaction is our top priority. We offer a straightforward and customer-friendly return and exchange policy within 14 days of receiving your order. If you’re not completely happy with your purchase, simply follow our easy process to return or exchange your item.
Why Do Returns Happen?
Most returns are due to sizing issues, which is common when shopping online internationally. Sizes can vary significantly between countries—what’s medium in one region may differ in another. To help you choose the perfect fit, we provide a detailed international size chart designed by our experts. We strongly recommend measuring yourself carefully and comparing your measurements with our chart before placing an order.
If you don’t find your size listed, we also offer customized leather outfits tailored to your exact measurements for a perfect fit.
How to Return or Exchange Your Item
- Contact Us: Email our support team at support@unwindleather.com with your order details and reason for return or exchange.
- Receive Instructions: Our team will guide you through the return process and provide the necessary details.
- Send Back the Item: Return the product in its original condition and packaging, with all tags attached, using an insured courier service.
- Inspection & Resolution: Once we receive and inspect the item, we will process your refund or send your exchanged product promptly.
Return Guidelines
- Items must be unused and in their original packaging.
- All labels and tags must remain intact.
- Return shipping costs are the responsibility of the customer, except in cases of incorrect or faulty products.
- Use a tracked and insured courier to avoid loss during transit; Unwind Leather is not liable for lost returns.
- Return Address: [Your Business Address Here]
Refund Details
- Refunds will be issued via the original payment method (credit/debit card, PayPal, etc.).
- Shipping charges are non-refundable, except when the return is due to our error or a defective product.
- Customized, sale, and discounted items are non-returnable and non-refundable.
- For customized items, we offer free alterations if you cover return shipping both ways (not applicable to promotional or sale items).
Need Help?
If you have any questions or require assistance with your return or exchange, please contact us at info@unwindleather.com Our dedicated customer care team is here to ensure your experience is smooth and satisfactory.
Shop confidently with Unwind Leather - quality, fit, and your satisfaction guaranteed.